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Refund Policy

A legal disclaimer
Last Updated 4/24/2025

At Ronen Art Works, we strive to provide the best products and services to our customers. However, if you are not satisfied with your purchase, we are here to help. Please read our Refund Policy below for information on how we handle refunds and returns.

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1. Eligibility for Refunds

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You may be eligible for a refund if:

  • The product is damaged or defective upon receipt.

  • The product is not as described on the website.

 

Please Note: We do not offer refunds for digital products or services once they have been delivered or accessed unless they are defective.

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2. Refund Process

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To request a refund, follow these steps:

  1. Contact Us: Reach out to our customer service team at info@ronenartworks.com within [5] days of receiving your order. Be sure to include your order number, a description of the issue, and any supporting photos (if applicable).

  2. Assessment: We will review your request and determine whether it qualifies for a refund under our policy.

  3. Approval: If your refund is approved, we will process the refund to your original payment method within [5] business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

 

3. Non-Refundable Items

The following items are non-refundable:

  • Digital products (e.g., downloadable files, software, or courses) unless they are defective.

  • Gift cards or promotional items.

  • Products returned after the [5]-day return window has passed.

 

4. Shipping Costs

 

For eligible returns, we will refund the cost of the product. Shipping fees are generally non-refundable, unless the return is due to a defective or incorrect item.

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5. Exchanges

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We currently do/do not offer exchanges. If you would like to receive a different product, we recommend placing a new order and following the refund process for the original purchase.

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6. Cancellations

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If you wish to cancel an order, please contact us as soon as possible at info@ronenartworks.com. If your order has already been shipped, you may need to follow the return process outlined above.

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7. Damaged or Defective Products

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If you receive a product that is damaged or defective, please contact us within [5] days of receiving your order. We may ask for:

  • Photos of the damaged item.

  • A description of the issue.

  • The original packaging (if applicable).

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8. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider, as there may be a delay in processing.

  3. If you’ve done all of this and still have not received your refund, please contact us at info@ronenartworks.com

 

9. Customer Service

If you have any questions or concerns regarding this policy, please feel free to contact our customer service team at:

We are happy to assist you with any refund-related inquiries.

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